Fisco Update: Introducing the New Order Flow for Businesses

Originally, Fisco was built to track orders and help businesses send logistics updates to their customers. Today, Fisco powers invoicing, inventory, storefronts, logistics, customer management, order management, and finance.

We have rebuilt the order workflow to automate invoice and payment collection. We always supported invoicing, but the old flow assumed that every order created was already paid. In practice, that made the order mostly a record for the business, with optional status updates sent to the customer.

In October, we did a soft launch of Fisco's storefront, which lets businesses run an online store directly from the inventory they manage in Fisco. The launch brought new signups, more exploration, and better insight into the range of use cases our users need us to support.

What's new in Fisco?

The new order flow now works like this:

• A business creates an order for a customer.
• Fisco emails the customer a unique invoice link.
• The customer opens the invoice and makes payment.
• Once the invoice is confirmed as paid, the payment is logged and tied to the order.
• The customer receives a receipt.

Here are a few snapshots from the new flow:

Before this update, we only created the order and invoice. There was no clear way to tell whether the invoice had actually been paid.

Now, to improve accountability, orders that are created manually outside the storefront require their invoice to be paid.

If payment is not made, the team can still update the order, but the record will clearly show that the invoice was not paid.

Storefront orders automatically mark their invoices as paid once payment is confirmed. In short, every order now has an invoice, and invoices cannot be deleted.

What's coming soon?

We have been listening to users and following our product roadmap closely. Every day, the team continues to improve Fisco so running a business feels simpler.

Custom orders

We have also been asked how Fisco handles businesses that work on request-based orders.

Not every business runs a ready-to-purchase storefront. Some businesses need customers to describe what they want before an order can be finalized. Think of it as a "DM to order" workflow.

Internally, custom orders already work like this:

• The customer submits a request for a product or service.
• The request can include a service description plus customer details like name, email, and phone number.
• The business can ask follow-up questions and keep the conversation inside its custom requests dashboard.
• Once the business is ready, it can send the customer an invoice.
• An order is only created after that invoice has been paid.

Invoices can also expire, which helps businesses handle pricing changes cleanly before a request becomes a confirmed order.

Storefront customizations

We are intentional about design and user experience. Businesses that use Fisco storefronts should be able to look and feel different.

The product team is working on more theming options, including examples like these:

Fisco Gothic

Fisco Basic Green

Other updates in progress

Multi-currency support

We are working on giving businesses the option to receive payments in foreign currencies like USD, as well as stablecoins and cryptocurrencies.

Internal testing has already been completed for crypto and stablecoin payments, and we are looking forward to making that available publicly.

Delivery options

We are also working to let businesses ship customer orders directly from the dashboard. We integrated an early delivery option recently and are still testing it in-house while evaluating additional providers.

And a lot more

There is still a lot to build and improve in Fisco. Our roadmap is full of features we are excited to ship and put in the hands of businesses.

If you have not started using Fisco yet, now is a good time. We will keep sharing progress as we improve the product.

Get Started on Fisco

If you are interested in supporting Fisco at an early stage, reach out to abdulazeez@thecodecafe.co.